Measurement, ROI and cost governance

The fastest way to kill an agent program is to let it become a cost center with vague benefits. Enterprises need an ROI model that is operational (cycle time, quality, risk) and financial (unit economics), plus cost governance that prevents surprise spend.

Track

• Unit economics: cost per ticket resolved, per onboarding, per report generated.
• Cycle time: time to resolution, to approval, to close.
• Quality: error rate, rework rate, escalation rate.
• Risk: near-misses, policy violations, sensitive data exposures.
• Adoption: weekly active users, task penetration, retention.

Implement AI FinOps

• Budgets by domain and use case.
• Rate limits and quotas.
• A model selection strategy: expensive models only where needed.
• Caching and retrieval optimization.
• Cost monitoring aligned to business outcomes.

The KPI is not tokens. It's cost per business outcome.