Pick high-leverage use cases and sequence them
Enterprise adoption fails when the first use case is too broad, too sensitive or too dependent on perfect integrations. Sequencing matters: each release should build platform capability, governance maturity and stakeholder trust.
Start bounded
Enterprises commonly do this backwards: they pick flashy use cases that need perfect integrations, pristine data and broad permissions. Instead, look for processes that are:
- frequent (volume),
- repeatable (an SOP exists),
- painful (a clear cost or cycle time),
- and safe to constrain (a limited blast radius).
Strong early candidates
- Service desk triage: classify, gather missing information, propose resolution steps.
- Incident response assistant: pull logs, correlate alerts, draft postmortems.
- Procurement and vendor onboarding: validate documents, populate forms, route approvals.
- Finance reconciliations: match transactions, flag anomalies, draft exceptions.
Score, then sequence
A simple rubric keeps politics out of prioritization: impact (time, money, risk), feasibility (tool access, process clarity, integration readiness), governance risk (data sensitivity, regulation) and change readiness (a process owner, training appetite, adoption likelihood). Then sequence the portfolio:
- Quick wins: read-only and recommend.
- Core operations: act with approval.
- Differentiators: autonomous in constrained domains.
Start with bounded domains and build maturity; don't start with the flashiest idea.
Check your understanding
3 questions. Pick an answer for each, then check. Nothing leaves your browser session.
1. Which use case makes the best first release?
2. In the article's sequence, what mode do core-operations use cases run in?
3. What is the scoring rubric for?