Lesson 2 of 12 · Portfolio

Pick high-leverage use cases and sequence them

Enterprise adoption fails when the first use case is too broad, too sensitive or too dependent on perfect integrations. Sequencing matters: each release should build platform capability, governance maturity and stakeholder trust.

Start bounded

Enterprises commonly do this backwards: they pick flashy use cases that need perfect integrations, pristine data and broad permissions. Instead, look for processes that are:

  • frequent (volume),
  • repeatable (an SOP exists),
  • painful (a clear cost or cycle time),
  • and safe to constrain (a limited blast radius).

Strong early candidates

  • Service desk triage: classify, gather missing information, propose resolution steps.
  • Incident response assistant: pull logs, correlate alerts, draft postmortems.
  • Procurement and vendor onboarding: validate documents, populate forms, route approvals.
  • Finance reconciliations: match transactions, flag anomalies, draft exceptions.

Score, then sequence

A simple rubric keeps politics out of prioritization: impact (time, money, risk), feasibility (tool access, process clarity, integration readiness), governance risk (data sensitivity, regulation) and change readiness (a process owner, training appetite, adoption likelihood). Then sequence the portfolio:

  • Quick wins: read-only and recommend.
  • Core operations: act with approval.
  • Differentiators: autonomous in constrained domains.

Start with bounded domains and build maturity; don't start with the flashiest idea.

Check your understanding

3 questions. Pick an answer for each, then check. Nothing leaves your browser session.

1. Which use case makes the best first release?

2. In the article's sequence, what mode do core-operations use cases run in?

3. What is the scoring rubric for?

Answer every question to check.
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