Phase 5 · Run and scale · Point 11 of 12
Measurement, ROI and cost governance
Track cost per business outcome, not tokens, and put budgets, quotas and model routing in place.
Read the full lesson and take the quizThe fastest way to kill an agent program is to let it become a cost center with vague benefits, or to treat success as "people like it". Enterprises need an ROI model that is operational (cycle time, quality, risk) and financial (unit economics), plus cost governance that prevents surprise spend.
The KPI is not tokens. It's cost per business outcome.