Phase 5 · Run and scale · Point 10 of 12
Human integration and change management
Define approvers, escalation and when to trust or verify, and update the SOPs to match.
Read the full lesson and take the quizAgentic AI changes job design, not just tooling. If you don't specify how humans supervise agents, especially in act-with-approval mode, your organization will either distrust the system or use it recklessly.
Even great agents fail if the organization doesn't adapt how work is done.