Phase 2 · Organize · Point 3 of 12

Establish an operating model

Form a cross-functional AI product team and agree a RACI for integrations, credentials, model changes, policy and rollback.

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Agents are software plus operations plus risk. Without clear ownership, teams ship unsafe capabilities, approvals become political, and production incidents have no playbook. A workable operating model is the difference between an experiment and a program.

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